Multi-parcel orders

Multiple packages in a single order? No problem! Use our special placeholders for split orders to let customers know how many packages they have to expect.

Requirements

The only requirement for multi-parcel order communication is that each tracking in parcelLab is assigned to an order number.

Multi-parcel tracking page

The tracking page should be set to multi-parcel view based on orders before switching the emails. For details see here:

Display in emails

You can easily display the number of parcels for that order in your emails:

number-of-parcels.html
<p>You can expect {{numberOfTrackingsInOrder/system}} parcels!</p>

You can use our conditional placeholder to show special texts for the cases of multiple parcels or a single parcel per order.

multiple-parcels-in-order.html
{{#hasMultipleTrackingsInOrder/system}}
<p>I'm only shown if there are multiple parcels in the order.</p>
{{/hasMultipleTrackingsInOrder/system}}

And the alternative:

just-one-parcel-in-order.html
{{#isOnlyTrackingInOrder/system}}
<p>I'm only displayed if there's just one single parcel in the order.</p>
{{/isOnlyTrackingInOrder/system}}