Data retention policy

parcelLab stores data in compliance with applicable law, especially GDPR. The data retention periods are different per data type:

  • Customer-related information of orders and trackings (recipients name, email and address, ordered articles, customer number etc.) are stored for 90 days

  • The full text of sent communications via email, SMS, push notifications and chat messages are stored for 60 days

  • Sent webhooks are stored not controlled by time, but rather a maximum storage volume per customer account that relates to roughly 5 days

  • All logistical information about trackings and an anonymous excerpt of every sent email (without any customer information) are stored indefinitely

For more details on GDPR please refer to our blog: