Integrates seamlessly with your support workflow as a Zendesk sidebar app
Quick view of corresponding tracking number and delivery status
View most-recent delivery status based on order number provided either via:
order number provided in support ticket
convenient order number input form
Support for multi-parcel orders
Direct link to corresponding parcelLab portal tracking page
Log on to your Zendesk installation as an admin user
Navigate to the Zendesk marketplace and search for "parcelLab"
Alternatively use this direct link: https://www.zendesk.com/apps/support/parcellab
Click on "Install"
Configure the app as described below
After the app has been successfully installed via the Zendesk marketplace.
Enter your parcelLab user ID, this allows the app to correctly fetch the delivery status of your orders.
If you'd like the parcelLab app to automatically retrieve the value from a Zendesk support ticket field and use it as the order number to fetch the delivery status, you can provide the corresponding Zendesk ticket field ID.
To do so, you have to get the Zendesk ticket field ID of the Zendesk ticket field that you would like to use as the order number. This will most likely be a custom ticket field that your customer fill out with their order number when they raise a new support request.
After you've determined the correct ticket field ID, simply enter it as part of the parcelLab configuration.
If your order numbers contain leading 0s (e.g. 000123) but they are sent to the parcelLab API without leading 0s (e.g. 123), then you should enable this option, so the parcelLab Zendesk app correctly adjust the order numbers before it fetches the corresponding delivery status from the parcelLab API.
If all the configuration is correct and complete, simply click "Install/Update". You should then be able to navigate to any Zendesk support ticket and see the parcelLab app as part of your Zendesk sidebar on the right.